There are no rules when it comes to our clusters as they're completely customizable!

Velour-Xtensions™ Kit: The three rows in the box indicate the length of the cluster, from top to bottom, the clusters are 10mm, 12mm, 14mm. Use  incrementally longer clusters for a flared, cat-eye lash (e.g. 10, 12, 14).

Velour-Xtensions™ Lash Clusters: The three columns in the box indicate the length of the cluster, from left to right, the clusters are 10mm, 12mm, 14mm. Use the same length clusters for a natural, round lash (e.g. 12, 12, 12) or incrementally longer clusters for a flared, cat-eye lash (e.g. 10, 12, 14).

The volume and thickness of the fibres. Classic is the most natural-looking, Hybrid gives you a full lash look, and Volume is the most glam.

If you're applying them with the Multi-Day Lash Bond for several day wear (underneath the natural lash), we recommend only applying Velour-Xtensions™ Lash Clusters once. If you choose to wear them above the lash line, with a traditional lash glue, like Velour White Latex-Free Lash Adhesive , you can reuse them.

It depends on how you want to apply them! If you'd like to get multi-day wear, you will need the Velour Too Real Lash Extension Tool and Multi-Day Lash Bond to apply our lash clusters. If you're looking for daily wear, we recommend the Velour White Latex-Free Lash Adhesive and the Velour Too Easy Lash Applicator.

This extension tool is made specifically for Velour-Xtensions™ Lash Clusters, but it could also work for false lashes. We'd recommend our Too Easy Lash Applicator that was created just for false lashes - both tools support the application experience in different ways!

For a quick clean, you can wipe down the tool with a makeup remover like Velour Lash Clean. Otherwise, you can sanitize it in alcohol at home. If you're using it in a professional setting, the tool can be placed in a sterilizer.

No, this lash bond was created specifically for our lash clusters and is designed to be applied underneath your natural lashes. We do not recommend using it with other false lashes, individual lashes or lash extensions.

If you applied to much of the lash bond during application, use an oil-based makeup remover to remove the bond and start again on that eye. For more info on proper removal, check out our How to Remove section!

This can disrupt the lash bond from drying properly, which will prevent you from getting the most wear out of your lash clusters. If you do get them wet before the 24hr mark and the clusters have loosened, you can re-fuse them with the Too Real Lash Extension Tool. Ensure you do this in a dry, non-humid environment (i.e. not in the shower). If a cluster or multiple clusters have completely fallen off due to getting wet within the first 24 hours, then you will need to start the application process again from the beginning.

Yes! This gentle formula is Dermatologist Tested. We have conducted clinical testing for skin sensitization which has been reviewed by a dermatologist to verify that most people will not react to our formula. If you have sensitive eyes, we recommend applying a small amount of the adhesive behind your ear (where the skin is more sensitive), and waiting 24 hrs to see if a reaction appears before use.

No, the lash extensions are not waterproof. We recommend waiting 24 hours after applying the lash extensions before getting them wet or exposing them to steam. When taking a shower or washing your face, please avoid rubbing your eyes. If you do get them wet, or the clusters become loose, allow them to dry, and then re-fuse them with the Too Real Lash Extension Tool to keep them secure.

Individual results may vary, depending on lifestyle, activity levels, natural oiliness around the eye area, and level of care. ​Velour-Xtensions™ offer multi-day wear with proper application and care when using Velour Multi-Day Lash Bond. For best results, follow our Application and Care instructions for Velour-Xtensions™.​ Velour Multi-Day Lash Bond is dermatologist-tested to provide a gentle experience and has been developed without unnecessary harsh ingredients or chemicals. It successfully passed clinical testing for skin sensitization confirming that most people will not react to our formula.