Returns & Exchanges
We gladly accept returns/exchanges of eligible products within 30 days of marked delivery if they are in new condition (unused, unopened, with tamper seals intact). Products marked as final sale are ineligible for return or exchange. To initiate your return, please visit our
returns portal with your order number as listed in your order confirmation email.
Please note, returns may be subject to a $5 return shipping fee that is deducted from your refund total. Original shipping costs are nonrefundable. If you have any questions or need assistance with a return/exchange, please contact
help@velourbeauty.com.
All orders placed through Amazon and TikTok Shop must be managed directly through the platforms customer portal.
Returns for US/Canadian Customers
To initiate your return or exchange, please visit our
returns portal with the order number provided in your confirmation email. Once your request has been submitted, package your item(s), apply the prepaid return label, and drop the package off with the designated carrier.
Returns for International Customers
International returns are only eligible for refund (no exchanges). To initiate your return, please visit our
returns portal with the order number provided in your confirmation email. Once you’ve submitted your return request, package your item(s) and visit your preferred carrier to ship back your package. For international returns, you will not be provided with a prepaid label and are responsible for the cost of shipping your items back.
All return packages should be sent to the address below.
Velour Beauty
Refused or Returned Packages
In any case of a Refused or Returned package, the shipping cost will be deducted from any refund, if eligible.
Incorrect Shipping information
Shipping labels are generated according client's submitted shipping information. If you have submitted an incorrect address, please email info@velourbeauty.com immediately with your Order Number and the correct address. If the order has already been processed by our warehouse, it is the client’s responsibility to contact the carrier for any address changes.
What if my package gets lost or stolen ?
Velour is not responsible for lost or stolen products. Please contact us at info@velourbeauty.com with your Order Number and Tracking information to determine the cause. Velour reserves the right to determine the replacement of any products if deemed necessary.
