Payment & Shipping

Do you ship internationally?

We are pleased to offer Free shipping within Canada and the USA on orders of $50 USD or more and flat rate shipping of $15.99 USD on all international orders.  Depending on your location, shipping times may vary. Please refer our shipping details page for full details. 

What forms of payment do you accept?

Velour accepts the following forms of payments: PayPal, Visa, MasterCard, American Express, Discover, Amazon Payments, Apple Pay and PayPal payments. Please note, all transactions will be processed in USD. 

How do I track my order?

If you have created a login with us, you may track your order directly on your account by logging in here and visiting the order status page.

Once your payment is approved, you will receive an e-mail when your order is processed (may take up to 48 hours). You will also receive a second e-mail once your order is shipped which will include your tracking number and a link to track the journey of your Velour Lashes. Please refer our shipping details page for full details.

How are discount codes processed?

Discount codes or coupons can be used on applicable orders if products are eligible. All coupon codes must be entered into the order prior to completing checkout. Only one offer or promotional code can be used per order. Promotions cannot be combined with any other offers, including loyalty program offers. Once an order is placed, Velour cannot retroactively add items or discounts to an order after it is placed. Some products on the site are not applicable for discounts.

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